Cisco Systems Harvard Case Study

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Harvard Business Case Analysis
Cisco Systems, Inc.: Implementing ERP
Management Information Systems
2014 SU – 18531 - MGMT 6352

Christine Nada
July 30, 2014

Table of Contents

Executive Summary………………………………………………………………….. 3
Case Synopsis………………………………………………………………………... 4
Strategy Analysis…………………………………………………………………….. 5
Problems in Business Processes and Operations…………………………………….. 6
Firm Based Value Chain Model……………………………………………………... 7
Model Application…………………………………………………………………… 7
Implementation Opportunity Analysis………………………………………………. 9
Implementation Effectiveness……………………………………………………….. 11
Conclusion………………………………………………………………………….... 11
References…………………………………………………………………………… 13…show more content…

They also chose KPMG, a global auditing, tax, and advisory firm, to participate in both the product selection and implementation processes. This original team was created to carefully and strategically choose the vendor whose product would best meet the needs of Cisco’s rapidly growing business.
The next thing that the management did was outline clearly defined goals by setting a timeline and cost for the completion of the project. It was determined in the early stages of the project that the entire system should be switched over in 9 months with a cost at roughly $15 million. The planning of Milestone Implementation Dates (See Appendix) served as a benchmark to ensure that substantial progress was being made (Austin). After selecting the right vendor and setting a deadline for the “big switch”, the management at Cisco was ready to tackle the most difficult part of the project. The implementation phase would prove to be unapologetically challenging. In order for the switch to go smoothly, this piece of the project would have to be well planned and executed by a team of experts (See Appendix). The implementation team consisted of 100 members split into 5 different tracks. Each track consisted of a business lead, an IT lead, a business consultant, and an IT consultant. Representatives from Cisco,

Case | HBS Case Collection | September 1998 (Revised May 2002)

Cisco Systems, Inc.: Implementing ERP

by Robert D. Austin, Richard L. Nolan and Mark J. Cotteleer

Abstract

Reviews Cisco System's approach to implementing Oracle's Enterprise Resource Planning (ERP) software product. This case chronologically reviews the diverse, critical success factors and obstacles facing Cisco during its implementation. Cisco faced the need for information systems replacement based on its significant growth potential and its reliance on failing legacy systems. The discussion focuses on where management was particularly savvy in contrast to where it was the beneficiary of good fortune.

Keywords: Information Technology; Software; Technology Adoption; Complexity; Information Management;

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